Terms and Conditions
NOTE ON FIRST-DRAFT TURNAROUND
IMPORTANT: The turnaround time to the first draft of your resume, as noted in our terms and conditions, is 10 to 14 business days after your strategic interview. The “clock starts ticking” the business day after your strategic interview. You are eligible to schedule your strategic interview *after* you pay one of the following:
If you need your first draft sooner than 10–14 business days after your strategic interview, let me know so I can adjust this invoice to include rush fees (double the package fee; for example, a $900 package would be $1,800.00 with rush fees).
MESSAGE TO CUSTOMER
KEEP YOUR RECEIPT! Resume and career coaching services can be tax deductible--check with your tax preparer for details.
Your payment of this invoice (or the first payment on your installment plan) indicates your express acceptance of all terms and conditions within this document.
Melissa will begin work on your order when payment (down payment, installment, or invoice) is received. Her first step will be to email you an intake form and link to her scheduling calendar. You’ll need to complete and return the Showcase Builder at least 24 hours prior to the date of your strategic interview. This strategic interview is when your project begins.
The total allowed project length is 60 days after the date of your phone-based down payment or the date you accept your estimate, whichever is soonest.
Lead time on first-draft documents is typically 10 to 14 business days; the “clock” starts the business day after the strategic interview, which is scheduled once the client pays for their services.
After the first draft of your document(s) is delivered, the document(s) are eligible for one (1) revision. Please see "Terms and Conditions" for more detail on this, particularly our Client Engagement and Responsiveness Policy.
As a professional writer, Melissa strives for accuracy in every document she produces. However, you ultimately know yourself best and, therefore, hold final responsibility for ensuring the accuracy (including correct spelling) of all dates, names, employers, and other facts, figures, and data. For this reason, the existence of a typographical error is justification for a correction or revision, but not for a refund.
PAYMENT TERMS
Terms on invoices (i.e., full project amount) are “due upon receipt.” This is industry standard.
Installment plans are also available. If you choose one of the installment plans available through our payment gateways (for instance, PayPal’s Pay in 4), you understand and agree that you will honor their requirements.
If you choose an installment plan offered internally by Kelley Resumes and Wordsmithing, you explicitly agree to the following:
GUARANTEE
We guarantee your resume, LinkedIn profile, cover letter, and coaching will meet current resume best practices. We cannot, however, guarantee that our services will get you a job (or an interview) because we can't control the job market or interview process.
ENGAGEMENT AND RESPONSIVENESS POLICY
The Client agrees that they will follow Melissa’s professional instruction and guidance. Furthermore, the Client agrees that while Melissa provides available tools, ideas, advice, and commercially available data, Melissa is not responsible for changing market or economic conditions, job posting changes, Client’s lack of aggressiveness, the amount of time the Client allocates to the campaign, Client’s attitude, or their willingness or thoroughness in implementing their career documents, coaching, or related action plan. The Client agrees that time is of the essence and that their full participation and cooperation is required to complete all project-related work successfully.
Client's initial feedback is due within 1 week after Client receives their first drafts, unless Client has requested--in writing--and Melissa Kelley CPRW has granted an extension. After the date Client's initial feedback is due, if no extensions have been granted and if Client has not provided feedback, Client's first draft will be considered the final draft, all revisions will be forfeited, and Melissa will write the remaining documents in Client's portfolio/send Client's finals.
SHIPPING POLICY
Melissa Kelley CPRW will email all order-related documents and correspondence to you from melissak@kelres.com. Please be sure to add this email to your whitelist/approved senders list to make sure you don't miss any communication.
REFUNDS
Kelley Resumes & Wordsmithing projects are not refundable. This includes products delivered to include resumes, cover letters, LinkedIn content, digital products or any other delivered products by Kelley Resumes & Wordsmithing, as well as coaching sessions.
ADDITIONAL PROVISIONS
Kelley Resumes & Wordsmithing can make no promise or guarantee of specific outcomes or results. The client maintains full responsibility for their job search and career.
DOCUMENT INTEGRITY
Kelley Resumes & Wordsmithing is not responsible for errors in information or false information provided by Client or for errors discovered after Client has proofread his/her documents and completed their project.
IMPORTANT: The turnaround time to the first draft of your resume, as noted in our terms and conditions, is 10 to 14 business days after your strategic interview. The “clock starts ticking” the business day after your strategic interview. You are eligible to schedule your strategic interview *after* you pay one of the following:
- Phone down payment
- Invoice (full quotation amount)
- First installment plan payment
If you need your first draft sooner than 10–14 business days after your strategic interview, let me know so I can adjust this invoice to include rush fees (double the package fee; for example, a $900 package would be $1,800.00 with rush fees).
MESSAGE TO CUSTOMER
KEEP YOUR RECEIPT! Resume and career coaching services can be tax deductible--check with your tax preparer for details.
Your payment of this invoice (or the first payment on your installment plan) indicates your express acceptance of all terms and conditions within this document.
Melissa will begin work on your order when payment (down payment, installment, or invoice) is received. Her first step will be to email you an intake form and link to her scheduling calendar. You’ll need to complete and return the Showcase Builder at least 24 hours prior to the date of your strategic interview. This strategic interview is when your project begins.
The total allowed project length is 60 days after the date of your phone-based down payment or the date you accept your estimate, whichever is soonest.
Lead time on first-draft documents is typically 10 to 14 business days; the “clock” starts the business day after the strategic interview, which is scheduled once the client pays for their services.
After the first draft of your document(s) is delivered, the document(s) are eligible for one (1) revision. Please see "Terms and Conditions" for more detail on this, particularly our Client Engagement and Responsiveness Policy.
As a professional writer, Melissa strives for accuracy in every document she produces. However, you ultimately know yourself best and, therefore, hold final responsibility for ensuring the accuracy (including correct spelling) of all dates, names, employers, and other facts, figures, and data. For this reason, the existence of a typographical error is justification for a correction or revision, but not for a refund.
PAYMENT TERMS
Terms on invoices (i.e., full project amount) are “due upon receipt.” This is industry standard.
Installment plans are also available. If you choose one of the installment plans available through our payment gateways (for instance, PayPal’s Pay in 4), you understand and agree that you will honor their requirements.
If you choose an installment plan offered internally by Kelley Resumes and Wordsmithing, you explicitly agree to the following:
- You understand (and confirm) that you are responsible for the full amount of the services in which you have invested and, therefore, will make all payments in a timely manner.
- You also understand (and agree) that you may not cancel your plan early because you have committed to making all payments (as described in your estimate).
- Finally, you understand that, should you cancel your plan early regardless, you’ll receive an invoice for the full balance outstanding and you commit to paying this invoice within 24 hours of receipt.
GUARANTEE
We guarantee your resume, LinkedIn profile, cover letter, and coaching will meet current resume best practices. We cannot, however, guarantee that our services will get you a job (or an interview) because we can't control the job market or interview process.
ENGAGEMENT AND RESPONSIVENESS POLICY
The Client agrees that they will follow Melissa’s professional instruction and guidance. Furthermore, the Client agrees that while Melissa provides available tools, ideas, advice, and commercially available data, Melissa is not responsible for changing market or economic conditions, job posting changes, Client’s lack of aggressiveness, the amount of time the Client allocates to the campaign, Client’s attitude, or their willingness or thoroughness in implementing their career documents, coaching, or related action plan. The Client agrees that time is of the essence and that their full participation and cooperation is required to complete all project-related work successfully.
Client's initial feedback is due within 1 week after Client receives their first drafts, unless Client has requested--in writing--and Melissa Kelley CPRW has granted an extension. After the date Client's initial feedback is due, if no extensions have been granted and if Client has not provided feedback, Client's first draft will be considered the final draft, all revisions will be forfeited, and Melissa will write the remaining documents in Client's portfolio/send Client's finals.
SHIPPING POLICY
Melissa Kelley CPRW will email all order-related documents and correspondence to you from melissak@kelres.com. Please be sure to add this email to your whitelist/approved senders list to make sure you don't miss any communication.
REFUNDS
Kelley Resumes & Wordsmithing projects are not refundable. This includes products delivered to include resumes, cover letters, LinkedIn content, digital products or any other delivered products by Kelley Resumes & Wordsmithing, as well as coaching sessions.
ADDITIONAL PROVISIONS
Kelley Resumes & Wordsmithing can make no promise or guarantee of specific outcomes or results. The client maintains full responsibility for their job search and career.
DOCUMENT INTEGRITY
Kelley Resumes & Wordsmithing is not responsible for errors in information or false information provided by Client or for errors discovered after Client has proofread his/her documents and completed their project.